"Why Was I Charged for 6.5kg When My Package Only Weighs 3.6kg?" — The Volumetric Weight Answer
This is the question we get more than almost any other, and it usually arrives sounding a little suspicious: "why am I being charged for 6.5kg when my package clearly says 3.6kg on the label?" It's a completely fair question. Here's the honest, full answer — using a real case, shipping a recovered item from Hong Kong to Japan. The moment of confusion The traveller had already paid, already received the shipment, and then looked closely at the DHL label: "I noticed that the DHL shipping label states a shipment weight of 3.6 kg, while I was charged based on 6.5 kg. Could you please explain how the 6.5 kg chargeable weight was calculated?" That's not a customer being difficult. That's a customer doing exactly the right thing — checking the math instead of just trusting it. The answer deserves to be given clearly, not defensively. The two numbers that both exist, and why couriers charge the bigger one Every international shipment has two ...