India Post: the nation’s safety net that still pays the price
Credit when it's due: ParcelGo respects India Post. India Post is everywhere you are not looking. From the dusty lane in a Himachal village to the glass lobby of a Bangalore logistics park, the Department of Posts (doing business as India Post) is the largest physical public network in the country — and one of the largest in the world. But while it remains a near-ubiquitous delivery and civic service, it also carries a structural burden: running a universal service for 1.4 billion people is expensive, and the books show a public system that is deliberately priced and organised to serve citizens rather than to make a profit. That public service orientation — the Universal Service Obligation (USO) — is both India Post’s moral claim and its fiscal headache. Below I explain how the USO works in practice, how big India Post is, why it loses money per unit of many services, what the government is trying to do about it, and what the future might look like. The scale: an unmatched physi...